Privacy Policy

1. Who We Are

AI Automation Network is a Customer Communication Intelligence Platform that connects AI agents across calls, CRM, LinkedIn, social, search, and messaging. We operate from Waldorf, Maryland, USA.

2. Information We Collect

2.1 Information you provide directly

We may collect:

• Contact details (name, email address, phone number, company name).
• Account details (login, role, and settings for your workspace).
• Messages you send via forms, chat, email, or support requests.
• Payment and billing details (processed via secure third-party providers).

2.2 Information collected automatically

When you use our sites or platform, we may collect:

• Log data such as IP address, browser type, device type, and pages viewed.
• Usage data about how you interact with dashboards, agents, and workflows.
• Cookie data and similar identifiers used for analytics and performance.

2.3 Customer and communication data

When you connect calls, messages, or CRM records to our system, we may process:

• Call metadata and recordings (where allowed by you and applicable law).
• Text messages, emails, and chat transcripts routed through connected tools.
• CRM fields and pipeline information you choose to sync with our platform.

3. How We Use Your Information

We use information to:

• Provide, maintain, and improve our platform and AI agents.
• Set up and manage your account, workspaces, and integrations.
• Respond to questions, support requests, and configuration changes.
• Send service-related notices, updates, and security alerts.
• Analyze usage to improve reliability, performance, and user experience.
• Comply with law, enforce our Terms of Service, and prevent misuse.

4. Cookies and Similar Technologies

We use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors use our site. You can adjust browser settings to refuse cookies, but some features may not work correctly.

For more details, see our Cookie Policy: https://aiautomationnetwork.com/legal/cookie-policy.

5. When We Share Information

We do not sell your personal data. We may share data with:

• Service providers that help us host, process payments, send emails, or run analytics.
• Integration partners (such as CRM or communication tools) that you connect to our platform.
• Professional advisors (legal, accounting) when reasonably necessary.
• Authorities, when required by law or to protect rights, safety, or security.

6. Data Retention

We keep information only as long as needed for the purposes in this Policy, for as long as you maintain an account with us, or as required by law. You may ask us to delete or anonymize certain data, subject to legal and operational limits.

7. International Transfers

Our systems and service providers may be located in different countries. By using our services, you understand that your information may be transferred and processed outside your country, where privacy laws may be different.

8. Your Choices and Rights

Depending on your location, you may have rights to:

• Access a copy of your personal information we hold.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain data, where applicable.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at [email protected].

9. Security

We use technical and organizational measures to protect data against loss, misuse, and unauthorized access. No system is fully secure, and we cannot guarantee absolute security, but we work to keep risk low and respond quickly to issues.

10. Third-Party Links and Services

Our websites and platform may link to sites or services we do not control. Their privacy practices are their own. We suggest you review their policies before sharing information.

11. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date below. If changes are material, we may also provide additional notice.

13. Contact Us

If you have questions about this Privacy Policy or how we handle data, you can reach us at:

AI Automation Network
Waldorf, MD 20602 — USA
Email: [email protected]
Phone: (240) 981-5081

Last updated: November 2025.
Official URL: https://aiautomationnetwork.com/legal/privacy-policy
This page is for general information and does not replace tailored legal advice.